Frequently Asked Questions

You can get a quote online and make a reservation in a few simple steps from the webpage www.titarus.com *

You can make a reservation by calling the Reservation Center at 0555 555 55 55 between 09:00-19:00.

You can request a price and vehicle offer by sending an e-mail to [email protected]

You can initiate the car rental process by visiting our website and using our user-friendly reservation tool, by calling our customer service, or by visiting our sales offices.

For car rental, you will need a driver's license, ID card/passport, and credit card information. Please check the specified conditions during the reservation for detailed information.

For renting economic cars, there is a minimum age limit of 25 and a minimum 3-year driver's license requirement. For upper-segment cars, there is a minimum age limit of 27 and a minimum 5-year driver's license requirement. Check the details during the reservation for age restrictions and additional fees.

Foreign driving licenses with international validity can be used in Turkey. For individuals coming from abroad, the passport entry must not exceed 3 months.

Our fleet includes various car classess, ranging from economic and compact to standard and luxury cars. You can explore our fleet to choose the vehicle that suits your needs.

Car rental prices generally vary based on the car model, rental period, and additional services. Services such as insurance and extra kilometers may have additional charges. Check our pricing policy for detailed information.

An additional driver can be added for an extra fee. You can inquire about the policies and conditions for an additional driver during the reservation.

If not specified in the contract, someone else cannot use the car. You can add an additional driver when making the contract.

Yes, we offer chauffeur-driven car rental services.

To modify or cancel a reservation, you can contact our customer service.

The reservation will specify the kilometer limit. Depending on the rental period, the kilometer limit may vary. You can purchase an additional kilometer package if needed.

Delivery and return points are determined during the reservation. You can avail this service at our airports and city branches

Usually, traffic insurance is provided as standard. Additional coverage options are available based on your needs. Contact our customer representatives for information on insurance details.

Traffic fine documents are sent to the email address provided during the rental as soon as they are uploaded to the system. You can request your traffic fine documents by sending an email to [email protected]. You can also fill out our contact form or call the rental branch to request a traffic fine report.

Adblue is a diesel exhaust fluid used to minimize harmful emissions from diesel vehicles. You can refill Adblue at the nearest fuel stations and present the receipt at our offices.

The rented vehicle does not have permission for international travel.

Payment and rental cannot be made with someone else's credit card.

You can return the rented vehicle early. In such a case, no refund will be issued. However, the relevant amount will be deducted as a discount for your next rental.

In case of an accident, take photos at the scene and fill out an accident report. In mutual accidents, obtain the other party's license, registration, and insurance information. In chain accidents or accidents with injuries, a traffic accident report must be prepared by law enforcement (police or gendarmerie). Relevant documents must be submitted to the rental office within 24 hours. In emergencies, you can contact our 24/7 roadside assistance team.

Yes, we provide 24/7 roadside assistance during the car rental period. Contact our customer service in case of any issues.