Answers to the most common questions about renting, pick-up and return, deposits, insurance and payment. If you can't find what you're looking for, call us on 444 9 509.
Booking and Cancellation
Choose your dates and pick-up location in the search panel on our home page, select a car, enter your details and pay by credit card. A confirmation email is sent to you as soon as your booking is complete.
Yes. You can cancel free of charge up to 24 hours before pick-up; in high season and during public holidays, cancellations must be made at least 48 hours in advance. Later cancellations and no-shows are charged one day's rental.
We always aim to provide the car you booked. In busy periods, if the same model is not available, you will receive an equivalent car or one from a higher class.
Call one of our offices, message us on WhatsApp or contact our call centre on 444 9 509.
What You Need at Pick-up
Residents of Türkiye need their ID card, driving licence and a credit card in the driver's name; visitors from abroad need their passport, driving licence and a credit card in the driver's name. Please bring the original physical documents; photocopies and digital copies are not accepted.
Requirements depend on the car: the driver must be at least 23, 25, 28 or 30 years old. The minimum age and licence-holding period for each car are shown on its card on our fleet page.
No. Old-style paper driving licences are not accepted; please bring your new-format card licence.
Yes. For residents of Türkiye, a Findeks credit score check is carried out before the rental. Please contact our office for details.
Yes, one additional driver can be registered on the rental agreement. There is a charge for this, shown in the extras step after you choose your car. Their driving licence details must be recorded when the agreement is prepared; if a person not named on the agreement drives the car, the comprehensive insurance (kasko) is void.
No. For security reasons, the card used for payment must belong to the driver named on the rental agreement.
Deposit and Charges
Yes, a deposit is taken at pick-up from a credit card in the driver's name; the amount depends on the car and is shown on its card on our fleet page. The refund is initiated as soon as the car has been returned and checked; depending on your bank, it can take from a few days up to two weeks to appear on your account.
All our cars have comprehensive insurance (kasko); prices include VAT and theft insurance. No extra charges are taken at the office beyond the amount you paid on the website. You can add optional protection packages at pick-up if you wish; returning to a different office and delivery to an address are charged extra.
Yes, we deliver to addresses within the city. As the fee depends on the distance, please call the office you are renting from for details.
Yes. You can add a baby seat to your booking in the extras step after choosing your car; the price is shown there.
During Your Rental and Return
Please return the car with the same fuel level as at pick-up. Any missing fuel is charged at current fuel prices.
Yes. The mileage limit depends on the rental period; please ask the office you are renting from for details.
Rental days are calculated in 24-hour periods. There is a 2-hour grace period after the return time; if you are more than 2 hours late, one additional day is charged.
Just speak to our office about the unused days; depending on how you paid, the amount is either refunded or credited to your account for your next rental.
Yes. Call the office you rented from to request an extension; it is charged at the rate in your rental agreement.
All our cars have an HGS toll tag. Bridge and motorway tolls incurred during the rental are charged after you return the car, with a 20% service fee added to the toll amount; we will contact you about any tolls that appear later. Traffic fines are the driver's responsibility: for residents of Türkiye they are issued directly in the driver's name, and drivers from abroad are informed by our office about how to pay.
No, our rental cars cannot be taken outside Türkiye.
Accidents and Roadside Assistance
Do not move the car; inform the police or gendarmerie, have an accident report drawn up and call the office you rented from. We need the other party's driving licence, vehicle registration and insurance policy, plus at least 5-6 photos taken before the vehicles are moved. For the insurance to remain valid, the accident report must be delivered to us within 48 hours.
Call the office you rented from. In the evening you will be directed to our Istanbul Airport and Sabiha Gökçen offices, which are open 24/7; you can also call our call centre on 444 9 509.