Car rental terms and conditions

Driver age and driving experience

The minimum age and licence-holding period vary by vehicle group and model. You can view the current age, driving experience and general rental requirements for your chosen vehicle on our fleet page. Both the main driver and any additional driver must meet these requirements.

Please check the age and licence requirements before completing your booking. A vehicle cannot be handed over if these requirements are not met.

Documents required at collection

The main driver must present their original, physical valid driving licence and Turkish identity card, or a passport for foreign nationals, issued in their own name. Photocopies, photographs and digital copies are not accepted. Old-style driving licences are not accepted; all details must be legible.

Foreign driving licences must be valid for use in Türkiye. Visitors from abroad may be asked for their passport and entry details and, depending on the language and validity requirements of the licence, an international driving permit or the required translation. Please contact the office before collection.

Payment, security deposit and Findeks

A physical credit card in the main driver’s own name, enabled for pre-authorisation, is required for rental payment and deposit transactions. Cards belonging to another person, virtual cards, debit cards and prepaid cards are not accepted for pre-authorisation.

The deposit varies by vehicle. You can see the current amount on the fleet page and in the vehicle list below. It provides security for traffic fines, HGS tolls, missing fuel, late return and other obligations under the rental agreement.

Once the vehicle has been returned in accordance with the agreement and the relevant checks are complete, the deposit release/refund process is initiated. The time for the release to appear on your card depends on your bank and may take 7–14 business days.

A Findeks check is carried out for individual customers residing in Türkiye. For corporate rentals, current company documents and authorisation documents are required.

Rental period, extensions and late return

The minimum rental period is 24 hours for daily rentals and 30 days for monthly rentals. Charges are calculated in 24-hour periods.

A grace period of up to 2 hours applies after the agreed return time. Returns more than 2 hours late incur one full day’s rental charge.

Please request an extension from the collection office at least 24 hours before the agreement ends. Extensions depend on availability and office approval. An unapproved extension affects the agreement and protection conditions.

Bookings, cancellations, changes and early return

Cancellations notified at least 24 hours before collection receive a full refund. During public holidays and the July–August high season, at least 48 hours’ notice is required.

Later cancellations and failure to collect the vehicle at the booked time (no-show) incur a charge of one rental day; the remaining amount is refunded. Please contact the collection office to request changes.

For an early return, the charge is recalculated using the actual rental period and applicable rate; promotional discounts may change. Contact the office about refunding the remaining balance or using it for a future rental.

Bookings are for a vehicle group; a specific make or model is not guaranteed. If operational circumstances require a substitution, an equivalent or higher-group vehicle is supplied at no extra charge.

Mileage allowances and excess mileage

The mileage allowance depends on your chosen vehicle and rental period. After selecting your dates, you can view the allowance for daily and monthly rentals on the vehicle selection screen.

Excess mileage charges also vary by vehicle. Before booking, call our contact centre on 444 9 509 to confirm the excess mileage rate for your chosen vehicle.

Fuel, HGS / road tolls and traffic fines

Return the vehicle with the same fuel level as at collection. Missing fuel is charged together with an additional service fee. No refund or credit is given for excess fuel.

HGS, bridge, motorway and tunnel tolls incurred during the rental are the renter’s responsibility. A service fee is also charged for these toll transactions.

Traffic fines, parking violations, towing and related costs incurred during the rental are the renter’s responsibility. If the vehicle is taken out of service for a reason attributable to the renter, unavailable days are charged in accordance with the agreement.

Protection, additional driver and extras

The rental price includes standard collision damage waiver with an excess (CDW), compulsory third-party motor insurance, theft protection and VAT. Cover, excesses and exclusions are subject to the rental agreement and relevant insurance policy.

A maximum of 1 additional driver may be added to the agreement. They must meet the vehicle’s age, licence and document requirements. The additional driver charge is shown in the booking extras step. Protection is invalid if a person not registered on the agreement drives the vehicle.

For the availability, cover, limits and prices of optional packages such as tyre–glass–headlight protection, minor damage cover, supplementary third-party liability and zero-excess protection, check the booking extras step or contact the office.

Accidents, damage and vehicle-use rules

In an accident, prioritise personal safety and call emergency services if anyone is injured or in immediate danger. Where safe, photograph the scene and vehicles. Immediately call 444 9 509 or the collection office.

For a two-party accident involving material damage, obtain the required accident report and the other party’s vehicle, licence and insurance details. For single-vehicle accidents, injuries or damage to public property, contact the police/gendarmerie and obtain the required official report and alcohol test report. Send the reports and documents to the office within 48 hours.

Driving under the influence of alcohol or drugs; an unregistered driver; intentional acts or gross negligence; racing or off-road use; overloading; towing another vehicle; incorrect fuel; theft linked to leaving the key or registration document in the vehicle; and missing required reports are among the protection exclusions set out in the agreement and policy.

The vehicle may not be taken outside Türkiye without written approval from Castle Rent A Car. The agreement signed at collection sets out the detailed conditions of use, damage liability and protection.